1. Introduction

Revupsaas India Private Ltd. (“RevupSaaS”, “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data that we collect, receive, use, store or otherwise process in connection with our website, https://revupsaas.com (the “Website”), and our business operations.

This Privacy Policy explains what personal data we collect, how and why we process it, when we share it, how we protect it, and the choices and rights available to individuals whose personal data we process.

This Policy applies to visitors to our Website, individuals who contact us, prospective and existing customers, business representatives, meeting participants, marketing contacts and other individuals whose personal data we process in connection with our business activities.

Our processing of personal data is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the rules made thereunder, to the extent applicable and in force, as well as other applicable data protection and privacy laws.

By accessing our Website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek such consent separately and will not treat access to the Website alone as consent to unrelated processing.

2. Information We Collect

Depending on your interactions with us, we may collect the following categories of personal data.

2.1 Information You Provide Directly

When you submit a contact form, request a consultation, schedule a meeting, subscribe to communications or otherwise interact with us, we may collect:

  • Name, business email address and telephone number.
  • Job title, designation, employer and other professional information.
  • Company name, company website, industry and business requirements.
  • Information you provide in messages, enquiries, meeting forms or other communications.
  • Meeting preferences, appointment details and information reasonably necessary to respond to your request.
  • Communication preferences and records of consent, objections or opt-out requests, where applicable.

Please do not submit sensitive personal information or confidential information through our Website unless it is specifically requested and appropriate safeguards have been communicated.

2.2 Information Collected Automatically

When you visit our Website, we or our service providers may collect technical and usage information, including:

  • IP address and approximate location derived from it.
  • Browser type, device type, operating system and language preferences.
  • Pages viewed, referring URLs, navigation patterns and interaction data.
  • Date, time, duration and frequency of visits.
  • Cookie identifiers and similar technologies, where enabled.
  • Website performance, diagnostic and security logs.

The precise information collected will depend on the Website's configuration, hosting arrangements, analytics tools and your browser or device settings.

2.3 Professional and Business Contact Information

As part of our business-to-business (“B2B”) activities, we may obtain professional contact information from sources such as:

  • Publicly accessible company websites and professional profiles.
  • Business directories, company databases and other business information sources.
  • Data providers, research platforms and contact enrichment services.
  • Information supplied by customers, business partners or other professional contacts.
  • Information generated or inferred from publicly available business information and our interactions with prospective customers.

This information may include an individual's name, professional email address, job title, employer, company website, business sector and other relevant professional attributes.

We seek to use this information for legitimate business purposes, including identifying relevant businesses, understanding potential business requirements and conducting B2B communications, subject to applicable law and any required notices, consents or other legal conditions.

We do not intend to collect personal data indiscriminately or use personal information for purposes incompatible with the purpose for which it was obtained.

3. Purposes for Which We Use Personal Data

We may process personal data for the following purposes:

  1. Responding to enquiries: To respond to contact requests, questions, consultation requests and other communications.
  2. Scheduling meetings: To arrange, confirm, manage and follow up on appointments and consultations.
  3. Providing our services: To evaluate business requirements, communicate with customers and prospects, and deliver or improve our services.
  4. B2B prospecting and outreach: To identify potentially relevant businesses and professional contacts and send relevant business communications, where permitted by applicable law.
  5. Sales and relationship management: To maintain business records, manage prospective customer relationships and coordinate follow-ups.
  6. Website operations: To host, maintain, troubleshoot and improve our Website and its functionality.
  7. Analytics and performance: To understand Website usage, measure engagement and improve the user experience, where applicable.
  8. Security and fraud prevention: To detect suspicious activity, prevent misuse and protect our systems, Website and business.
  9. Legal and regulatory compliance: To comply with applicable laws, lawful requests, contractual obligations and the establishment or defence of legal claims.
  10. Business administration: To maintain records, manage internal operations and support legitimate business transactions.

We will not use personal data for a materially different purpose without satisfying the applicable legal requirements.

4. B2B Marketing and Email Communications

RevupSaaS may engage in B2B marketing and professional email outreach to communicate with businesses and individuals whose professional roles or business activities may be relevant to our services.

Such communications may include service information, business proposals, meeting invitations, follow-ups and other relevant professional communications.

Where permitted by applicable law, we may use professional contact information obtained directly from an individual or from appropriate third-party business information sources for these purposes.

We aim to ensure that our outreach is relevant, proportionate and respectful of individual preferences. We do not intend to use personal data for unsolicited communications where prohibited by applicable law or contrary to a valid objection or opt-out request.

Your choices regarding marketing communications:

  • You may opt out of marketing emails by using the unsubscribe link included in the communication, where available.
  • You may request that we stop sending marketing communications by contacting us using the details in Section 15.
  • We will take reasonable steps to implement your request within the time required by applicable law.
  • We may retain limited information, such as your email address and opt-out status, to honour your request and prevent future unwanted communications.

Opting out of marketing communications will not prevent us from sending necessary transactional, administrative, security-related or legally required communications.

5. Cookies and Similar Technologies

Our Website may use cookies, pixels, local storage or similar technologies to operate effectively, maintain security, remember preferences and understand how visitors use the Website.

Depending on the tools enabled, these technologies may serve the following purposes:

  • Essential technologies: To support Website functionality, security and basic operations.
  • Analytics technologies: To measure Website traffic, identify usage patterns and improve performance.
  • Preference technologies: To remember user settings and preferences.
  • Marketing technologies: To measure campaign effectiveness or support marketing activities, if implemented.

We may use third-party tools such as Google Analytics, Google Tag Manager or Microsoft Clarity if they are enabled on our Website. The actual technologies used will depend on our current configuration.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. You may also manage cookies through your browser settings, although disabling certain cookies may affect Website functionality.

Please refer to our Cookie Policy, if published, for additional information about the specific technologies in use.

6. Third-Party Service Providers

We use or may use third-party platforms and service providers to operate our Website and support our business activities. These may include the following:

  • Netlify: Website hosting, content delivery, deployment and related technical operations.
  • Google Workspace and Gmail: Business email, communications, document management and related productivity functions.
  • Calendly: Scheduling meetings, managing appointments and collecting information submitted through booking forms.
  • Instantly: Email outreach, campaign management and related sales communication activities.
  • Clay: Business research, contact discovery, data enrichment and sales workflow support.
  • Bitscale: Business research, data enrichment, prospecting and related sales workflow support.
  • GitHub: Source code management, version control and software development workflows.
  • Other service providers: Analytics, security, CRM, automation, communications, data storage and other operational tools we may adopt.

These services may process personal data on our behalf or independently under their own privacy policies and terms, depending on the service and the nature of our relationship with them.

We seek to use appropriate contractual, organisational and technical safeguards when engaging service providers that process personal data on our behalf. We do not control the independent privacy practices of third-party platforms, and their own privacy policies may apply to their processing activities.

You should review the relevant third-party privacy policies for further details about their practices.

7. How We Share Personal Data

We do not sell personal data in exchange for monetary consideration as a routine part of our business.

We may disclose personal data in the following circumstances:

  1. Service providers and processors: To hosting providers, email platforms, scheduling tools, prospecting platforms, analytics providers and other vendors that help us operate our business.
  2. Customers and business partners: Where necessary to deliver services, coordinate business activities or fulfil a request.
  3. Professional advisers: To lawyers, accountants, auditors and other advisers who require the information for legitimate professional purposes.
  4. Legal and regulatory authorities: Where disclosure is required or permitted under applicable law, a valid legal process or a lawful governmental request.
  5. Business transactions: In connection with a proposed or completed merger, acquisition, restructuring, financing or sale of assets, subject to applicable legal requirements.
  6. Security and legal claims: Where reasonably necessary to investigate suspected fraud, enforce our rights, protect our business or address legal disputes.

We will seek to limit disclosures to what is reasonably necessary for the relevant purpose and subject to applicable law.

8. International Data Transfers

Some of our third-party service providers may operate servers, support teams or processing facilities outside India. Consequently, personal data may be transferred to, stored in or accessed from jurisdictions outside India.

Where international transfers occur, we will take steps to ensure that such transfers comply with applicable Indian law and any other applicable legal requirements, including restrictions or conditions imposed by the relevant authorities.

Third-party providers may also process information in accordance with their own contractual commitments, security measures and privacy policies.

9. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on:

  • The nature of the information and the purpose for which it was collected.
  • The status of an enquiry, customer relationship or business engagement.
  • Applicable accounting, tax, regulatory or legal obligations.
  • The need to maintain security records or resolve disputes.
  • Marketing preferences, objections and opt-out records.

When personal data is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely, subject to applicable legal obligations and legitimate retention requirements.

Data held by third-party providers may also be subject to their respective retention and deletion practices.

10. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Depending on the nature of the information and our systems, these measures may include access controls, authentication, restricted permissions, secure service configurations, system monitoring, backups and vendor security assessments.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal data.

In the event of a personal data breach, we will take appropriate steps to investigate, mitigate and address the incident and make notifications to affected individuals and relevant authorities where required by applicable law.

11. Your Privacy Rights and Choices

Subject to applicable law and the provisions in force at the relevant time, you may have rights concerning your personal data, including the right to:

  • Request information about personal data we process about you.
  • Request correction or updating of inaccurate or incomplete personal data.
  • Request deletion of personal data where applicable and legally permissible.
  • Withdraw consent where processing is based on your consent.
  • Opt out of marketing communications.
  • Raise a grievance or complaint concerning our processing of your personal data.
  • Nominate another individual to exercise applicable rights in circumstances permitted by law.

Where processing relies on consent, withdrawing consent will not affect the lawfulness of processing conducted before withdrawal. We may continue processing or retain certain information where another lawful basis or a legal obligation permits or requires it.

Requests may be subject to reasonable identity verification and other procedures permitted by law. We will respond within the applicable statutory timeframe.

You may exercise your rights or submit a request by contacting us using the details in Section 15.

12. Children's Privacy

Our Website and business services are intended primarily for businesses and adults acting in a professional capacity. We do not knowingly seek to collect personal data from children in connection with our ordinary B2B activities.

If we become aware that personal data has been collected from a child in circumstances where such collection is prohibited or requires additional safeguards under applicable law, we will take appropriate steps to address the situation, including deletion where required.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites, scheduling pages or other online services.

When you follow such links or interact with embedded third-party tools, your information may be collected or processed by those third parties under their own privacy policies and terms.

We are not responsible for the privacy practices, content, security or availability of third-party websites and services. We encourage you to review the relevant policies before providing personal data to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website functionality, service providers, data processing practices or applicable law.

The revised version will be published on this page with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice or obtain consent for material changes to our processing practices.

We encourage you to review this Policy periodically.

15. Contact Information and Grievances

If you have questions about this Privacy Policy, wish to exercise your privacy rights, wish to withdraw consent, want to opt out of marketing communications or wish to raise a grievance, you may contact us at:

Please include sufficient information about your request to enable us to identify the relevant records and respond appropriately. We may request additional information to verify your identity where reasonably necessary.

We will review and address privacy requests and grievances in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be governed by the laws of India, subject to applicable data protection laws and any mandatory rights or remedies available to individuals under the laws applicable to them.

Nothing in this Policy is intended to exclude or limit any right or protection that cannot lawfully be excluded or limited.